Travel

Privacy Policy

Last updated: 6 Dec 2025

Hi there! 👋 Welcome to CityScroller. We care about your privacy, so here’s a plain-language summary of what info we collect, why we collect it, and how we keep it safe.

Information we collect

We collect only the data needed to run and improve CityScroller. This may include:

Account Information

When you create an account, we collect:

  • Email address
  • Your name
  • Password (stored securely and encrypted)

If you choose to sign in using a third-party authentication provider, we receive:

  • Your email address
  • Basic profile information (such as name and profile image, if provided by the service and permitted by you)

Location Data

While you are using CityScroller, we collect real-time or recent location data to:

  • Show your position on the map
  • Track your progress on tours
  • Unlock nearby points of intereset
  • Provide accurate navigation and route guidance

Location data is only collected while the app is in use (foreground or background) and when location permissions are enabled on your device.

Usage & Diagnostic Data

We collect information about how you use the app, including:

  • App interactions (browsed tours, started tours, completed tours, skips, etc.)
  • Feature usage
  • Crash reports and performance diagnostics
  • Error logs and system activity

This helps us improve stability, performance, and user experience.

Network & Technical Data

We automatically log certain technical data, including:

  • IP address
  • Request timestamps
  • Device and session identifiers
  • Server request and response logs

All requests to our backend systems are logged for security, debugging, and operational purposes.

User-Provided Content

If you choose to provide additional information (such as feedback, preferences, saved tours, or profile information), we store this to support your app experience.

How We Use Your Information

We use your data for the following purposes:

  • To create, authenticate, and secure your account
  • To deliver location-based tour functionality
  • To allow you to browse, start, pause, and resume tours
  • To store your preferences and saved content
  • To monitor and improve app performance and reliability
  • To detect and prevent abuse, fraud, or unauthorized access
  • To analyze usage trends in aggregate form
  • To respond to support requests and feedback

We do not use your data for independent advertising profiles or behavioral ad tracking.

How We Share Information

We do not sell your personal information.

We may share limited data only in these situations:

  • With trusted infrastructure or service providers who help us operate the app (such as hosting, analytics, crash reporting, or mapping services), and only the minimum amount required for the service to function.
  • If required by law, regulation, subpoena, or legal process.
  • To protect the rights, safety, and security of CityScroller, our users, or the public.

We never share your precise location history with third parties for marketing or advertising purposes.

Data Storage & Security

We take reasonable technical and organizational measures to protect your data:

  • Passwords are stored encrypted and hashed
  • All data transfers are protected using secure encryption (HTTPS/TLS)
  • Database and server access is strictly limited to authorized personnel
  • Request logs are retained only as long as reasonably necessary for security and operations
  • We regularly review our systems for security risks

We continuously work to protect your information.

Data Retention

We retain your personal data only for as long as necessary to:

  • Provide the CityScroller service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Server logs and diagnostic data may be retained for a limited time for security and performance monitoring.

Your Rights & Choices

You have full control over your data:

  • You may request deletion of your account at any time, which will remove your personal information from our active systems (except where retention is legally required).
  • You may disable location access at any time in your device settings (some features will no longer function).
  • You may request access, correction, or deletion of your personal data.
  • You may withdraw any previously granted permissions through your device or account settings.

For more information regarding account deletion requests, head over to this page.

To make a request, contact us at support@cityscroller.com.

Children's Privacy

CityScroller is not intended for children under the age of 13 (or the minimum legal age in your country). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the app or legal requirements. If we make significant changes, we will notify you via email or by other reasonable means. Continued use of CityScroller after changes means you accept the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can reach us at: support@cityscroller.com.